Customer Support FAQ - Frequently Asked Questions
Do you ship internationally?
What is your cut-off time for same day shipping?
Are there any fees and taxes for Canadian orders?
Do you ship to PO Boxes and military addresses?
Can I pick up my order?
We accept Visa, MasterCard, American Express, and Discover. Customers can also use PayPal if they place orders online on our website. We do NOT accept money orders or personal checks. We do however accept checks from schools.
Please note: Customers using PayPal will experience up to a 3-5 business day delay in receiving your order due to PayPal processing/verification times.
Do you charge sales tax and how much?
Do you accept purchase orders (POs)?
Do you offer any discounts?
I got charged twice. What should I do?
How will the credit card charge appear on my statement?
Order Status and Tracking
Received Order Problems
Checkout Problems and Cookies
What are cookies?
How do I enable cookies in my browser?
Do you have a printed catalog?
How do I cancel my order?
Can I add to my order?
Privacy and Security