Welcome to XUMP.com - world's most popular science store! Get your school supplies, learning kits, toys and gifts here!
Xump.com Science Toys Logo
Science Bubble Home  
Support  
About Us  
Contact Us  
Click here to login to your xUmp.com account. My Account  
My Science Shopping Cart Shopping Cart   

Get a FREE Snake Cube Puzzle with orders over $49.0000.

Snake Cube Puzzle
Sign-up for discounts:
xUmp Coupon Code: Save 8% OFF Use code: SAVE8
Search
  Enter keyword or item #
  
  
Products By Category
  Toys & Gifts
  Science Kits
  Robotics & Electronics
  Magnets
  Optics & Lasers
  Microscopes
  Telescopes
  Solar Cells & More
  Lab Supplies
  Fossils & Rocks
  Globes
  Puzzles & Games
  Educational Videos
  Books & Study Charts
  Science Posters
  Go Green Stuff
  Survival & Safety
  Special Sales
 
Products by Science
  Astronomy
  Biology
  Chemistry
  Earth Science
  Physics
 
All Products
  New Products
  Full Category List
  Full Product List
 
Products By Age & Price
Age:
Price:
 
Why Shop Here?

Secure Shopping
100% Satisfaction
90-day Easy Returns
Scientists On Staff
12 Years In Business
Same Day Shipping
FREE Shipping w/$49
International Shipping
Green Company
Located in California, US

Customer Support FAQ - Frequently Asked Questions

Shipping

Billing

Order Status and Tracking

Returns

    This FAQ is published on the website How do I return an item?

    All of our products are guaranteed against defects for 365 days from the purchase date! If your product stops functioning properly during that time we will either repair it for you or exchange it for a fully functioning unit. However, due to term policies with Paypal and our credit card processing company, we can only offer a refund within 60 days of purchase.

    If you received a defective or damaged item just contact us and we will send a tested replacement item after receiving back the damaged/defective item. We send UPS call tags or prepaid shipping labels to get back damaged items prior to shipping replacements.

    Due to term policies with Paypal and our credit card processing company, we can only offer a refund within 60 days of the original purchase.  A store credit will be issued for orders being returned past our 60-day policy deadline. This credit is valid to be used within 90 days of the original purchase. Please note refunds on the cost of shipping may not apply to returns of products that are non-defective.

    There is no re-stocking fee on most items. There will be a 15% restocking fee on returned telescopes and microscopes. If your order originally received free shipping and you choose to return it, you will be charged that initial shipping fee.

    NOTE: You have to obtain an RMA (Return Merchandise Authorization) number before you send your return back to us. Absolutely no returns will be accepted without the RMA number. Use our convenient online contact form to obtain the RMA number.

    Make sure to include a copy of the invoice, reason for the return and the RMA number. RMA number should also be printed on the outside of the box. Send your return to:

    XUMP.com
    Attn: Returns Department RMA# (insert your RMA number here)
    4007 Paramount Blvd. Suite 105
    Lakewood, CA 90712

    Please note all refunds normally take 5-7 business days to be processed upon receipt of delivery to our warehouse facility.


Received Order Problems

Checkout Problems and Cookies

Buyer's Guide

Privacy and Security

Search by keyword or item #             Browse Product Categories

xUmp.com Red Tree Frog Mascot About Us
About Us
Press Releases
Legal Info
Privacy Statement
Help / Support
Shipping Info
School PO Info
Customer Support
Contact Us
We Accept:
We accept: Visa, MasterCard, American Express, Discover and PayPal.
We are a Green company. We run our operations in an envoromentally consious way and we sell many green science kits and toys. xUmp.com
is a
Green Company!
more info
Follow Us:
Become our Friend on Facebook Follow us on Instagram  See our Videos on Vine Follow us on Twitter Check out our videos on YouTube  
xUmp.com is Upfront
Transaction Processing
Safe Shopping & Privacy Guarantee
We use best encryption and are PCI compliant
with daily audits! We do NOT store your credit card
number and we do NOT share your personal
information with anyone!


All rights reserved. © Copyright 2003-2014 xUmp.com, 4007 Paramount Blvd. Suite 105, Lakewood, CA 90712