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Customer Support FAQ - Frequently Asked Questions
Shipping How much is shipping? Do you ship internationally? What is your cut-off time for same day shipping? Are there any fees and taxes for Canadian orders? Do you ship to PO Boxes and military addresses? Can I pick up my order?Billing What forms of payment do you accept? Do you charge sales tax and how much? Do you accept purchase orders (POs)? Do you offer any discounts? I got charged twice. What should I do? How will the credit card charge appear on my statement? Order Status and TrackingReturns How do I return an item?All of our products are guaranteed against defects for 365 days from the purchase date! If your product stops functioning properly during that time we will either repair it for you or exchange it for a fully functioning unit. If you received a defective or damaged item just call us or email us and we will send a tested replacement item along with the pre-paid return label for the defective item. If you want to return a non-defective product for any reason, you may return it to the address below, for a refund or store credit within 90 days of purchase. Please note refunds on the cost of shipping may not apply to returns of products that are non-defective. There is no re-stocking fee on most items. There will be a 15% restocking fee on returned telescopes and microscopes. If your order originally received free shipping and you choose to return it, you will be charged that initial shipping fee. NOTE: You have to obtain an RMA (Return Merchandise Authorization) number before you send your return back to us. Absolutely no returns will be accepted without the RMA number. Call us or email us to obtain the RMA number. Make sure to include a copy of the invoice, reason for the return and the RMA number. RMA number should also be printed on the outside of the box. Send your return to: XUMP.com Attn: Returns Department RMA# (insert your RMA number here) 3240 Industry Dr. Signal Hill, CA 90755 Received Order ProblemsCheckout Problems and Cookies My shopping cart appears empty even though I added items to it. What is wrong? What are cookies? How do I enable cookies in my browser? Buyer's Guide How do I request a new product? Do you have a printed catalog? How do I cancel my order? Can I add to my order?Privacy and Security | |||||||||||||||||||||||||||||||||||||||||||||||||
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All rights reserved. © Copyright 1995-2009 XUMP.com & Innovation Frontier Inc.
| Xump.com is world's most popular science and education store. We carry hard to find items used in teaching, homeschooling, and playing. From high-quality microscopes, telescopes, science kits, solar system models and fun science projects to magnets, electronics, puzzles, games, rocks and minerals, fun gadgets, toys and gifts. We even sell authentic dinosaur fossils! Whether you are shopping for school supplies, placing a school purchase order, you homeschool your children, or you are just looking for cool learning materials and science gadgets, we have you covered. You will find some of the world's most desired brands sold here: Mattel, Safari, Toysmith, Dowling Magnets, Thames & Kosmos, K'Nex, Lego, Konus, Learning Resources, Educational Insights, Can You Imagine, BarCharts, Elenco, POOF-Slinky, Putumayo, and others. |