Customer Support FAQ - Frequently Asked Questions

Shipping

 How much is shipping?
 Do you ship internationally?
 What is your cut-off time for same day shipping?
 Are there any fees and taxes for Canadian orders?
 Do you ship to PO Boxes and military addresses?
 Can I pick up my order?

Billing

 What forms of payment do you accept?
 Do you charge sales tax and how much?
 Do you accept purchase orders (POs)?
 Do you offer any discounts?
 I got charged twice. What should I do?
 How will the credit card charge appear on my statement?

Order Status and Tracking

 Can I track my order?
 I never got the confirmation email.
 My order never arrived. What should I do?

Returns

 How do I return an item?

Received Order Problems

 I received wrong products. What should I do?
 I received damaged products. What should I do?

Checkout Problems and Cookies

 My shopping cart appears empty even though I added items to it. What is wrong?
 What are cookies?
 How do I enable cookies in my browser?

If you are using Microsoft Internet Explorer 6


• Click on Tools on the menu bar
• Click on Internet Options
• Click on the Privacy tab
• Set slide bar to Medium or Click Default button
• Click OK to Exit
  
  If you are using Microsoft Internet Explorer 5
  
  
• Go To Internet Options. This is under either View or Tools depending on version.
• Click Security Tab
• Click Custom Level
• Scroll Down to Cookies
• Allow cookies that are stored on your computer should be checked as enabled. If it is not, please check it.
• Allow per-session cookies (not stored) should be checked as enabled. If it is not, please check it.
• Click OK to Exit
  
  If you are using Netscape
  
  
• Open the Edit menu
• Choose Preferences
• Under the Privacy & Security category, click Cookies. (If no subcategories are visible, double-click the category to expand the list.)
• Choose Enable cookies for the originating web site only
• Click OK to Exit
  
  If you are using AOL
  
  
• Type keyword Preferences
• Click Internet Properties
• Click Security Tab
• Click Custom Level
• Scroll Down to Cookies
• Allow cookies that are stored on your computer should be checked as enabled. If it is not, please check it.
• Allow per-session cookies (not stored) should be checked as enabled. If it is not, please check it.
• Click OK to Exit
  
  If you are using third party cookies blocker software refer to the manual supplied by the third party software.

Buyer's Guide

 How do I request a new product?
 Do you have a printed catalog?
 How do I cancel my order?
 Can I add to my order?

Privacy and Security

 Is this a secure site?
 Do you sell or trade my personal information?
 Will I receive junk email if I give you my email address?