Customer Support FAQ - Frequently Asked Questions
Do you ship internationally?
What is your cut-off time for same day shipping?
Are there any fees and taxes for Canadian orders?
Do you ship to PO Boxes and military addresses?
Can I pick up my order?
Do you charge sales tax and how much?
Do you accept purchase orders (POs)?
Do you offer any discounts?
I got charged twice. What should I do?
How will the credit card charge appear on my statement?
Order Status and Tracking
I never got the confirmation email.
Our system does send confirmation emails and order tracking emails. If you don't receive them most likely they got flagged as spam by your email provider. Check your spam folder and add xump.com to the list of trusted senders.
My order never arrived. What should I do?
Received Order Problems
Checkout Problems and Cookies
What are cookies?
How do I enable cookies in my browser?
Do you have a printed catalog?
How do I cancel my order?
Can I add to my order?
Privacy and Security