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Customer Support FAQ - Frequently Asked Questions
Shipping How much is shipping? Do you ship internationally? What is your cut-off time for same day shipping? Are there any fees and taxes for Canadian orders?Yes. You will be charged customs fees (usually about 7% of your order value) and GST and PST taxes (usually about 15% - depending on your province) on your order at the time of delivery. Basically, you will have to pay these fees and taxes to your mail carrier in Canada before you can get your package. We do not have any control over these fees and taxes as they are charged to you by the Government of Canada. In addition to these, if you choose UPS Standard delivery method you will have to pay US$25 for customs brokerage fee. You can avoid this additional fee by choosing either USPS (postal service) Global Priority Mail or Express Mail, or UPS Worldwide Express. Please note we are not responsible for any customs fees or brokerage fees that may be incurred. Do you ship to PO Boxes and military addresses? Can I pick up my order?Billing What forms of payment do you accept? Do you charge sales tax and how much? Do you accept purchase orders (POs)? Do you offer any discounts? I got charged twice. What should I do? How will the credit card charge appear on my statement? Order Status and TrackingReturnsReceived Order ProblemsCheckout Problems and Cookies My shopping cart appears empty even though I added items to it. What is wrong? What are cookies? How do I enable cookies in my browser? Buyer's Guide How do I request a new product? Do you have a printed catalog? How do I cancel my order? Can I add to my order?Privacy and Security | |||||||||||||||||||||||||||||||||||||||||||||||||
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| Xump.com is world's most popular science and education store. We carry hard to find items used in teaching, homeschooling, and playing. From high-quality microscopes, telescopes, science kits, solar system models and fun science projects to magnets, electronics, puzzles, games, rocks and minerals, fun gadgets, toys and gifts. We even sell authentic dinosaur fossils! Whether you are shopping for school supplies, placing a school purchase order, you homeschool your children, or you are just looking for cool learning materials and science gadgets, we have you covered. You will find some of the world's most desired brands sold here: Mattel, Safari, Toysmith, Dowling Magnets, Thames & Kosmos, K'Nex, Lego, Konus, Learning Resources, Educational Insights, Can You Imagine, BarCharts, Elenco, POOF-Slinky, Putumayo, and others. |