Customer Support FAQ - Frequently Asked Questions
Do you ship internationally?
What is your cut-off time for same day shipping?
Are there any fees and taxes for Canadian orders?
Do you ship to PO Boxes and military addresses?
Can I pick up my order?
Do you charge sales tax and how much?
Do you accept purchase orders (POs)?
Do you offer any discounts?
I got charged twice. What should I do?
How will the credit card charge appear on my statement?
Order Status and Tracking
Received Order Problems
I received damaged products. What should I do?
Save all packing materials exactly the way your order arrived. Contact us immediately via our convenient online contact form. We will then investigate your claim and resolve the situation quickly.
We reserve the right to apply a refund to our customers who receive a defective or damaged item instead of sending a replacement if we find that sending a replacement is too cost-prohibitive.
Checkout Problems and Cookies
What are cookies?
How do I enable cookies in my browser?
Do you have a printed catalog?
How do I cancel my order?
Can I add to my order?
Privacy and Security