Customer Support FAQ - Frequently Asked Questions

Shipping

 How much is shipping?
 Do you ship internationally?
 What is your cut-off time for same day shipping?



You order will be shipped on the same business day (Monday through Friday) only if all the items you purchased are in stock and if your order was submitted and your payment has cleared by 12:00 PM PST (3:00 PM EST).

We do not ship orders on weekends (Saturday and Sunday) or holidays.

Please note that Next Day Air shipments placed on a Friday will not arrive until the following Monday. If the Monday falls on a holiday, the shipment will not arrive until the following Tuesday.



 Are there any fees and taxes for Canadian orders?
 Do you ship to PO Boxes and military addresses?
 Can I pick up my order?

Billing

 What forms of payment do you accept?
 Do you charge sales tax and how much?
 Do you accept purchase orders (POs)?
 Do you offer any discounts?
 I got charged twice. What should I do?
 How will the credit card charge appear on my statement?

Order Status and Tracking

 Can I track my order?
 I never got the confirmation email.
 My order never arrived. What should I do?

Returns

 How do I return an item?

Received Order Problems

 I received wrong products. What should I do?
 I received damaged products. What should I do?

Checkout Problems and Cookies

 My shopping cart appears empty even though I added items to it. What is wrong?
 What are cookies?
 How do I enable cookies in my browser?

Buyer's Guide

 How do I request a new product?
 Do you have a printed catalog?
 How do I cancel my order?
 Can I add to my order?

Privacy and Security

 Is this a secure site?
 Do you sell or trade my personal information?
 Will I receive junk email if I give you my email address?