Customer Support FAQ - Frequently Asked Questions
We automatically compute and display shipping charges whenever you are ready to check out with your order. Shipping costs depend on method of shipment, destination of shipment, and weight of shipment.
You may also use the estimate shipping feature by entering your zip-code after placing an item into the cart.
We also offer FREE economy shipping for all orders over $100 to any continental USA location. This free shipping promotion does not apply to purchase orders or any international or non-continental USA locations.
Please note: we are unable to guarantee delivery dates on any USPS shipments, including Express Mail and Global Express Mail shipments, due to recent policy changes within the USPS that make it nearly impossible for them to guarantee delivery dates. If you have an order that you must have by a certain date, you must choose UPS for your shipping option to guarantee delivery. Express Mail or Global Express shipment costs that are late will not be refunded due to our inability to guarantee date of delivery.
Do you ship internationally?
What is your cut-off time for same day shipping?
Are there any fees and taxes for Canadian orders?
Do you ship to PO Boxes and military addresses?
Can I pick up my order?
Do you charge sales tax and how much?
Do you accept purchase orders (POs)?
Do you offer any discounts?
I got charged twice. What should I do?
How will the credit card charge appear on my statement?
Order Status and Tracking
Received Order Problems
Checkout Problems and Cookies
What are cookies?
How do I enable cookies in my browser?
Do you have a printed catalog?
How do I cancel my order?
Can I add to my order?
Privacy and Security