| ||||||||||||||||||||||||||||||||||||||||
|
Customer Support FAQ - Frequently Asked Questions
Shipping How much is shipping?We automatically compute and display shipping charges whenever you are ready to check out with your order. Shipping costs depend on method of shipment, destination of shipment, and weight of shipment. You may also use the estimate shipping feature by entering your zip-code after placing an item into the cart. We also offer FREE economy shipping for all orders over $100 to any continental USA location. This free shipping promotion does not apply to purchase orders or any international or non-continental USA locations. Please note: we are unable to guarantee delivery dates on any USPS shipments, including Express Mail and Global Express Mail shipments, due to recent policy changes within the USPS that make it nearly impossible for them to guarantee delivery dates. If you have an order that you must have by a certain date, you must choose UPS for your shipping option to guarantee delivery. Express Mail or Global Express shipment costs that are late will not be refunded due to our inability to guarantee date of delivery. Do you ship internationally? What is your cut-off time for same day shipping? Are there any fees and taxes for Canadian orders? Do you ship to PO Boxes and military addresses? Can I pick up my order?Billing What forms of payment do you accept? Do you charge sales tax and how much? Do you accept purchase orders (POs)? Do you offer any discounts? I got charged twice. What should I do? How will the credit card charge appear on my statement? Order Status and TrackingReturnsReceived Order ProblemsCheckout Problems and Cookies My shopping cart appears empty even though I added items to it. What is wrong? What are cookies? How do I enable cookies in my browser? Buyer's Guide How do I request a new product? Do you have a printed catalog? How do I cancel my order? Can I add to my order?Privacy and Security | |||||||||||||||||||||||||||||||||||||||
| ||||||||||||||||||||||||||||||||||||||||
All rights reserved. © Copyright 2003-2013 xUmp.com, 4007 Paramount Blvd. Suite 105, Lakewood, CA 90712