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Customer Support FAQ - Frequently Asked Questions


    This FAQ is published on the website How much is shipping?

    We automatically compute and display shipping charges whenever you are ready to check out with your order. Shipping costs depend on method of shipment, destination of shipment, and weight of shipment.

    You may also use the estimate shipping feature by entering your zip-code after placing an item into the cart.

    We also offer FREE economy shipping for all orders over $99 to any continental USA location. This free shipping promotion does not apply to purchase orders or any international or non-continental USA locations. Also, multiple orders going to the same address will be combined into one box shipment.

    Please note: we are unable to guarantee delivery dates on any USPS shipments, including Express Mail and Global Express Mail shipments, due to recent policy changes within the USPS that make it nearly impossible for them to guarantee delivery dates. If you have an order that you must have by a certain date, you must choose UPS for your shipping option to guarantee delivery.  Express Mail or Global Express shipment costs that are late will not be refunded due to our inability to guarantee date of delivery.

    This FAQ is published on the website Do you ship internationally?
    This FAQ is published on the website What is your cut-off time for same day shipping?
    This FAQ is published on the website Are there any fees and taxes for Canadian orders?
    This FAQ is published on the website Do you ship to PO Boxes and military addresses?
    This FAQ is published on the website Can I pick up my order?


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