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Customer Support FAQ - Frequently Asked Questions



    This FAQ is published on the website What forms of payment do you accept?
    This FAQ is published on the website Do you charge sales tax and how much?
    This FAQ is published on the website Do you accept purchase orders (POs)?

    Yes. We accept purchase orders (POs) from schools, colleges, universities and government institutions.

    There is a $100 minimum order requirement for POs, Standard NET 30 days will generally apply to all purchase orders, however we reserve the right to apply pre-paid terms to any purchase order we may receive. Net 30 terms will not apply to international purchase order requests--these must be prepaid prior to shipment.

    Once you have your PO prepared you can either fax it to: 562-492-9580 or mail it to:

    Innovation Frontier Inc.
    Attn: Purchase Order Department
    5318 E. 2nd St. Suite 530
    Long Beach, CA 90803

    Purchase orders typically take 2-4 weeks to get processed and shipped. Include your email address with your PO if you wish to receive email confirmation of the PO shipment. Please note we do not accept partial shipments, cancellations of items on purchase orders or substitutions of items without a written request from purchaser authorizing such changes. All backordered items on partial shipments will be invoiced separately from original order. Free UPS Ground shipping will not apply for backordered items that are less than $100.00.

    This FAQ is published on the website Do you offer any discounts?
    This FAQ is published on the website I got charged twice. What should I do?
    This FAQ is published on the website How will the credit card charge appear on my statement?

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