Customer Support FAQ - Frequently Asked Questions

Shipping

 How much is shipping?
 Do you ship internationally?
 What is your cut-off time for same day shipping?
 Are there any fees and taxes for Canadian orders?
 Do you ship to PO Boxes and military addresses?
 Can I pick up my order?

Billing

 What forms of payment do you accept?
 Do you charge sales tax and how much?
 Do you accept purchase orders (POs)?



Yes. We accept purchase orders (POs) from schools, colleges, universities and government institutions.

There is a $100 minimum order requirement for POs, Standard NET 30 days will generally apply to all purchase orders, however we reserve the right to apply pre-paid terms to any purchase order we may receive. Net 30 terms will not apply to international purchase order requests--these must be prepaid prior to shipment.

Once you have your PO prepared you can either fax it to: 562-492-9580 or mail it to:

Innovation Frontier Inc.
Attn: Purchase Order Department
5318 E. 2nd St. Suite 530
Long Beach, CA 90803

Purchase orders typically take 2-4 weeks to get processed and shipped. Include your email address with your PO if you wish to receive email confirmation of the PO shipment. Please note we do not accept partial shipments, cancellations of items on purchase orders or substitutions of items without a written request from purchaser authorizing such changes. All backordered items on partial shipments will be invoiced separately from original order. Free UPS Ground shipping will not apply for backordered items that are less than $100.00.



 Do you offer any discounts?
 I got charged twice. What should I do?
 How will the credit card charge appear on my statement?

Order Status and Tracking

 Can I track my order?
 I never got the confirmation email.
 My order never arrived. What should I do?

Returns

 How do I return an item?

Received Order Problems

 I received wrong products. What should I do?
 I received damaged products. What should I do?

Checkout Problems and Cookies

 My shopping cart appears empty even though I added items to it. What is wrong?
 What are cookies?
 How do I enable cookies in my browser?

Buyer's Guide

 How do I request a new product?
 Do you have a printed catalog?
 How do I cancel my order?
 Can I add to my order?

Privacy and Security

 Is this a secure site?
 Do you sell or trade my personal information?
 Will I receive junk email if I give you my email address?