Frequently Asked Questions
For fastest customer service, please fill out the form to the left. One of our representatives will reply or contact you the same business day.
Placing an Order
Please use our website to place your order. Our website is secure, you can see real-time stock for each product and all shipping options, from standard ground to next day air. In order to offer the best possible prices for our products we do not offer phone ordering. If you prefer to place your order over the phone, you can call us at 1-888-438-9867, Monday to Friday 9am to 3pm PST. Please note that our free shipping and coupon discount offers are only valid for online orders and not for phone orders.
School Purchase Orders
We accept purchase orders from schools and other educational institutions. Purchase order minimum is $100. Fax your purchase order to 562-492-9580 or mail it to our address below. Click here for our W9
Visit our Retail Store
If you live in the Long Beach, CA area, you can stop by our retail store (Monday to Friday 10am-3pm) to make your purchase.
xUmp.com Retail Store
3710 Industry Avenue Suite 206
Lakewood, CA 90712
All orders are shipped from our warehouse in Lakewood, California. Below is the FedEx Ground delivery time map for your reference. We also ship internationally to over 100 countries!
for more frequently asked questions about our pricing, shipping and returns policies.