Account
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Customer Support FAQ - Frequently Asked Questions
Shipping
- How much is shipping?
- Do you ship internationally?
- What is your cut-off time for same day shipping?
- Are there any fees and taxes for Canadian orders?
- Do you ship to PO Boxes and military addresses?
- Can I pick up my order?
Billing
- What forms of payment do you accept?
- Do you charge sales tax and how much?
- Do you accept purchase orders (POs)?
- I got charged twice. What should I do?
- How will the credit card charge appear on my statement?
Order Status and Tracking
Returns
Received Order Problems
- I received wrong products. What should I do?
- I received damaged products. What should I do?
Save all packing materials exactly the way your order arrived. Contact us immediately within 5 work days of the order recipt via our convenient online contact form. We will then investigate your claim and resolve the situation quickly.We reserve the right to apply a refund to our customers who receive a defective or damaged item instead of sending a replacement if we find that sending a replacement is too cost-prohibitive.
Checkout Problems and Cookies
- My shopping cart appears empty even though I added items to it. What is wrong?
- What are cookies?
- How do I enable cookies in my browser?
Buyer's Guide
- How do I request a new product?
- Do you have a printed catalog?
- How do I cancel my order?
- Can I add to my order?
