Customer Support FAQ - Frequently Asked Questions
Shipping
- How much is shipping?
- Do you ship internationally?
- What is your cut-off time for same day shipping?
- Are there any fees and taxes for Canadian orders?
- Do you ship to PO Boxes and military addresses?
- Can I pick up my order?
Billing
- What forms of payment do you accept?
- Do you charge sales tax and how much?
- Do you accept purchase orders (POs)?
- Do you offer any discounts?
- I got charged twice. What should I do?
- How will the credit card charge appear on my statement?
Order Status and Tracking
- Can I track my order?
- I never got the confirmation email.
- My order never arrived. What should I do?
Our system does send confirmation emails and order tracking emails. If you don't receive them most likely they got flagged as spam by your email provider. Check your spam folder and add xump.com to the list of trusted senders.
Returns
Received Order Problems
Checkout Problems and Cookies
- My shopping cart appears empty even though I added items to it. What is wrong?
- What are cookies?
- How do I enable cookies in my browser?
Buyer's Guide
- How do I request a new product?
- Do you have a printed catalog?
- How do I cancel my order?
- Can I add to my order?
