Customer Support FAQ - Frequently Asked Questions
Shipping
- How much is shipping?
- Do you ship internationally?
- What is your cut-off time for same day shipping?
- Are there any fees and taxes for Canadian orders?
- Do you ship to PO Boxes and military addresses?
- Can I pick up my order?
You order will be shipped on the same business day (Monday through Friday) only if all the items you purchased are in stock and if your order was submitted and your payment has cleared by 12:00 PM PST (3:00 PM EST).
We do not ship orders on weekends (Saturday and Sunday) or holidays.
Please note that Next Day Air shipments placed on a Friday will not arrive until the following Monday. If the Monday falls on a holiday, the shipment will not arrive until the following Tuesday.
Billing
- What forms of payment do you accept?
- Do you charge sales tax and how much?
- Do you accept purchase orders (POs)?
- Do you offer any discounts?
- I got charged twice. What should I do?
- How will the credit card charge appear on my statement?
Order Status and Tracking
Returns
Received Order Problems
Checkout Problems and Cookies
- My shopping cart appears empty even though I added items to it. What is wrong?
- What are cookies?
- How do I enable cookies in my browser?
Buyer's Guide
- How do I request a new product?
- Do you have a printed catalog?
- How do I cancel my order?
- Can I add to my order?
