Customer Support FAQ - Frequently Asked Questions

Shipping

• How much is shipping?
• Do you ship internationally?
• What is your cut-off time for same day shipping?
• Are there any fees and taxes for Canadian orders?
• Do you ship to PO Boxes and military addresses?
• Can I pick up my order?

Billing

• What forms of payment do you accept?
• Do you charge sales tax and how much?
• Do you accept purchase orders (POs)?
• I got charged twice. What should I do?



Most of the time duplicate charges are just declined authorizations. They will drop off your credit card account in 24-72 hours. If they don't, just contact us and we will take care of it.




• How will the credit card charge appear on my statement?

Order Status and Tracking

• Can I track my order?
• I never got the confirmation email.
• My order never arrived. What should I do?

Returns

• How do I return an item?

Received Order Problems

• I received wrong products. What should I do?
• I received damaged products. What should I do?

Checkout Problems and Cookies

• My shopping cart appears empty even though I added items to it. What is wrong?
• What are cookies?
• How do I enable cookies in my browser?

Buyer's Guide

• How do I request a new product?
• Do you have a printed catalog?
• How do I cancel my order?
• Can I add to my order?

Privacy and Security

• Is this a secure site?
• Do you sell or trade my personal information?
• Will I receive junk email if I give you my email address?