COVID-19 INFO 8/4/2020:
We are fully stocked, open & shipping orders daily. Order with confidence. Stay healthy & safe! Click here to shop for PPE
Customer Support FAQ - Frequently Asked Questions
Shipping
- How much is shipping?
- Do you ship internationally?
- What is your cut-off time for same day shipping?
- Are there any fees and taxes for Canadian orders?
- Do you ship to PO Boxes and military addresses?
- Can I pick up my order?
Billing
- What forms of payment do you accept?
- Do you charge sales tax and how much?
- Do you accept purchase orders (POs)?
- Do you offer any discounts?
- I got charged twice. What should I do?
- How will the credit card charge appear on my statement?
Most of the time duplicate charges are just declined authorizations. They will drop off your credit card account in 24-72 hours. If they don't, just contact us and we will take care of it.
Order Status and Tracking
Returns
Received Order Problems
Checkout Problems and Cookies
- My shopping cart appears empty even though I added items to it. What is wrong?
- What are cookies?
- How do I enable cookies in my browser?
Buyer's Guide
- How do I request a new product?
- Do you have a printed catalog?
- How do I cancel my order?
- Can I add to my order?
