Customer Support FAQ - Frequently Asked Questions

Shipping

• How much is shipping?
• Do you ship internationally?
• What is your cut-off time for same day shipping?
• Are there any fees and taxes for Canadian orders?
• Do you ship to PO Boxes and military addresses?
• Can I pick up my order?

Billing

• What forms of payment do you accept?
• Do you charge sales tax and how much?
• Do you accept purchase orders (POs)?
• I got charged twice. What should I do?
• How will the credit card charge appear on my statement?

Order Status and Tracking

• Can I track my order?
• I never got the confirmation email.
• My order never arrived. What should I do?

Returns

• How do I return an item?

Received Order Problems

• I received wrong products. What should I do?
• I received damaged products. What should I do?

Checkout Problems and Cookies

• My shopping cart appears empty even though I added items to it. What is wrong?
• What are cookies?
• How do I enable cookies in my browser?

Buyer's Guide

• How do I request a new product?
• Do you have a printed catalog?



No, we do not publish a printed catalog. Given that we add over 50 new products every month, it would be hard to keep up with the printing. All of our products are available on our website.




• How do I cancel my order?
• Can I add to my order?

Privacy and Security

• Is this a secure site?
• Do you sell or trade my personal information?
• Will I receive junk email if I give you my email address?