Customer Support FAQ - Frequently Asked Questions
Shipping
- How much is shipping?
- Do you ship internationally?
- What is your cut-off time for same day shipping?
- Are there any fees and taxes for Canadian orders?
- Do you ship to PO Boxes and military addresses?
- Can I pick up my order?
Billing
- What forms of payment do you accept?
- Do you charge sales tax and how much?
- Do you accept purchase orders (POs)?
- I got charged twice. What should I do?
- How will the credit card charge appear on my statement?
Yes. We accept purchase orders (POs) from schools, colleges, universities and government institutions.
There is a $100 minimum order requirement for POs, Standard NET 30 days will generally apply to all purchase orders, however we reserve the right to apply pre-paid terms to any purchase order we may receive. Net 30 terms will not apply to international purchase order requests--these must be prepaid prior to shipment.
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Once you have your
Innovation Frontier Inc. - xUmp.com
Attn: Purchase Order Department
Purchase orders typically take 1-2 weeks (for in-stock items) to get processed and shipped. Include your email address with your
Order Status and Tracking
Returns
Received Order Problems
Checkout Problems and Cookies
- My shopping cart appears empty even though I added items to it. What is wrong?
- What are cookies?
- How do I enable cookies in my browser?
Buyer's Guide
- How do I request a new product?
- Do you have a printed catalog?
- How do I cancel my order?
- Can I add to my order?